SHIPPING POLICY
Company: QIANGJIA LIMITED
Address: RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY HONG KONG
Shipping Partners & Holiday Notice
We partner with FedEx, UPS, and USPS for global shipments. During peak holiday seasons, please anticipate delivery delays due to increased shipment volumes. We process orders within 0-1 business days and provide shipping updates via email.
🇺🇸 To USA
Processing: 0-1 business days
Shipping: 1-3 business days
🌍 International
Processing: 0-1 business days
Shipping: 1-3 business days
Customs & Import Information
- International shipments may face customs delays
- Customers are responsible for import duties/taxes
- Note: South America & Russia shipments may exceed 1 month
- Contact local customs for regulations
Shipping FAQ
📦 Shipping Costs
All-inclusive shipping – No additional fees at checkout
🔍 Tracking Orders
You’ll receive a tracking number via email within 1-2 business days. Track through:
- Direct carrier links in your email
- Your morganjewelhut.com account > “My Orders”
⚠️ Package Shows Delivered But Not Received
- Carrier scanning errors (check again in 24hrs)
- Check with neighbors/apartment reception
- Contact support: [email protected]
❗ Lost Package Policy
If undelivered after 60 days:
- Email [email protected]
- We’ll reship or issue full refund